Privacy policy

Last updated: 16 May 2025

This Privacy Policy describes how AllDriveParts (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit our Site, use our services, make a purchase from alldriveparts.nl (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on your interactions with our Site and your use of the Services. When we use the term “personal information”, we mean information that identifies, relates to, describes or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information that you submit directly to us through the Services may include:

• Contact details, including your name, address, telephone number and email address.
• Order information, including your name, billing address, delivery address, payment confirmation, email address and telephone number.
• Account information, including your username, password, security questions and other information used for account security.
• Customer-support information, including information you share in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide it, but doing so may prevent you from using or accessing those features.

Information we collect about your use

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device and browser information, network-connection information, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information such as bank-account, credit-card or debit-card details and billing address to process your payment, fulfil your orders and provide the products or services you requested under our agreement with you.
• When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

We treat all information obtained from third parties in accordance with this Privacy Policy. See also “Third-party websites and links” below.

How we use your personal information

Providing products and services. We use your personal information to provide the Services under our agreement with you. This includes processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and providing other account-related features. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. Shopify then processes your information as described in its privacy policies.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, text message or post and showing you advertisements for products or services. This may involve using your personal information to tailor the Services and advertising on our Site and other websites. If you live in the EEA, the legal basis is our legitimate interest in selling our products under Article 6(1)(f) GDPR.

Security and fraud prevention. We use your personal information to detect, investigate or take action regarding potentially fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your login details secure. Do not share your username, password or other access details. Contact us immediately if you believe your account has been compromised. If you live in the EEA, the legal basis is our legitimate interest in keeping our website secure under Article 6(1)(f) GDPR.

Communication and service improvement. We use your personal information to provide customer support and improve the Services. This is in our legitimate interest in communicating with you, providing effective services and maintaining our business relationship under Article 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. Information about the Cookies used to support our Shopify store is available at https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services, remember your actions and preferences, perform analytics and better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to tailor services, products and advertising on our Site and other websites.

Most browsers accept Cookies automatically. You can configure your browser to remove or reject Cookies. Removing or blocking Cookies may adversely affect your user experience and cause some Services, features or general functionality to work incorrectly or become unavailable. Blocking Cookies may not completely prevent information sharing with third parties such as advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties to perform a contract, for legitimate purposes and for other reasons covered by this Privacy Policy, including:

• Vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• Business and marketing partners that provide services and show advertising. They use your information in accordance with their own privacy notices.
• Third parties when you direct, request or consent to disclosure, for example to deliver products or through your use of social-media widgets or login integrations.
• Our affiliates or other companies within our group, in our legitimate interest in operating a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, respond to subpoenas, search warrants and similar requests, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of users or others.

For the purposes described above, we disclose identifiers such as basic contact details and certain order and account information; commercial information such as order, shopping and customer-support information; internet or similar network activity such as Usage Data; and geolocation information determined through an IP address or other technical measures. Recipient categories include vendors and service providers, business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. With your consent, we share personal information to perform advertising and marketing activities as described above.

Third-party websites and links

Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information on them. Information you provide in public or semi-public places, including information shared on third-party social networks, may be visible to other users and may be used without limitation by us or a third party. A link on our Site does not itself imply endorsement of the content, owners or operators of that platform except as stated in the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided personal information, contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined by applicable law, personal information of individuals under 16 years of age.

Security and retention of your information

No security measure is perfect or impenetrable and we cannot guarantee “perfect security”. Information sent to us may not be secure in transit. Do not use insecure channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether it is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances and, where permitted by law, we may decline a request.

• Right to access or know: request access to personal information we hold about you, including details of how we use and share it.
• Right to delete: request deletion of personal information we hold about you.
• Right to correction: request correction of inaccurate personal information.
• Right to portability: in certain circumstances and subject to exceptions, receive a copy of personal information we hold and request its transfer to a third party.
• Right to opt out of sale, sharing or targeted advertising: request that we do not “sell” or “share” personal information or process it for “targeted advertising” as defined by applicable privacy law. Depending on your location, visiting our Site with the Global Privacy Control opt-out signal enabled may automatically be treated as such a request for that device and browser.
• Restriction of processing: ask us to stop or restrict processing of personal information.
• Withdrawal of consent: where processing relies on consent, withdraw that consent.
• Appeal: appeal a refusal to process your request by replying directly to our refusal.
• Manage communication preferences: unsubscribe from promotional emails using the unsubscribe option in those emails. We may still send non-promotional messages about your account or orders.

You can exercise these rights where indicated on our Site or by contacting us using the details below. We will not discriminate against you for exercising a right. We may need information such as your email address or account details to verify your identity. Where permitted by law, you may appoint an authorised agent. We will require proof of that authority and may ask you to verify your identity directly. We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process personal information, contact us using the details below. If you are dissatisfied with our response, depending on where you live you may appeal our decision or lodge a complaint with your local data-protection authority. For the EEA, a list of supervisory authorities is available from the European Data Protection Board.

International users

We may transfer, store and process personal information outside the country where you live. Your information may also be processed by staff and third-party service providers and partners in those countries.

When transferring personal information outside Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as applicable, unless the information is transferred to a country recognised as providing an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise an available right, call us, email info@alldriveparts.nl, or contact us at Stoevelaarstraat 9, 7557 KW Hengelo, the Netherlands.

For applicable data-protection law, and unless expressly stated otherwise, we are the controller of your personal information.